Voice AI Contact Center

Summary

Multilingual voice agents now resolve 95% of customer inquiries in under 30 seconds while seamlessly escalating complex issues.

Before

Every missed call was a lost opportunity. Customers waited on hold, grew frustrated with robotic responses, and often hung up before reaching a human. Meanwhile, the support team burned out handling repetitive inquiries while critical issues went unresolved.

After

Voice AI now understands context, emotion, and intent—escalating when a human touch is required and handling the routine with empathy. Operators focus on revenue-driving conversations while customers receive instant resolution.

Impact

95% automation rate, 60% support cost reduction, 40% CSAT lift, and a 30-second average handle time.