Voice AI Call Center

Summary

Deployed a highly optimized, low-latency conversational Voice AI pipeline for Raider Liquor to handle high-volume inbound calls, automate inventory checks, and resolve inquiries 24/7.

Before

Every missed call was a lost sale. Customers frequently called during peak hours inquiring about stock availability, rare allocations, and store hours, only to be put on hold or receive busy signals as staff struggled to juggle counter checkout with ringing phones.

After

We implemented an event-driven voice architecture where fine-tuned conversational LLMs answer inbound calls instantaneously. Routine stock availability and operational inquiries are resolved autonomously with real-time inventory checks, while specialized order requests are routed seamlessly to staff with full context.

Impact

95% call automation rate, elimination of customer hold times, 40% CSAT lift, and a sub-30-second average inquiry resolution time.