Autonomous Ops Agents
Field Services

Summary
Engineered an autonomous reinforcement learning-driven scheduling agent that integrates directly into legacy ERP systems via robust IO pipelines.
Before
Rigid rule-based systems couldn’t adapt. Every process change meant weeks of reprogramming, and opportunities slipped through the cracks because automation couldn’t handle the unexpected.
After
We deployed autonomous agents capable of dynamic reasoning and API tool use. Instead of breaking when unexpected scheduling conflicts occur, the system safely triggers human-in-the-loop approvals, effectively orchestrating field operations 24/7 with strict programmatic guardrails.
Impact
70% workload reduction, 3x faster ticket resolution, 40% cost savings, and task completion accuracy above 90%.